THE EVENT
THE EVENT
Today's consumers are no longer just looking for a product or service. They are looking for and want a pleasant, fluid and positive experience, both online and offline, which is also personalised and value-creating.
Today's consumers are no longer just looking for a product or service.
They want a pleasant, smooth and positive experience, online and offline, which is personalized and creates value.
KPIS, NPS, CSAT... which indicators should be used to analyse the performance of the customer journey and offer a unique experience?
2024 mentor: Matthieu CARON
Matthieu CARON, Global Customer Care & Experience Director for L'Oréal Luxe, is the 2024 mentor for the business issue "Customer Experience".
He will be leading a conference on customer experience during the show and will be producing a podcast which will be available shortly.
Learn more
He will be leading a conference on customer experience during the show and will be producing a podcast which will be available shortly.
Solutions workshops dedicated to Customer experience
A number of Solutions Workshops were held at the show around this theme:
- Strategic Hiring Roadmap: Tailoring talent acquisition for every growth stage
- Payment optimization: 4 keys to successful international expansion
Exhibitors in Customer experience
Find the list of Customer experience -related exhibitors
See all exhibitors
43% of visitors surveyed answered that customer experience is a relevant theme for their business
(source: visitor surveys).