Exhibitor FAQ

Your exhibitor area can be accessed at the following address: https://event.parisretailweek.com/2024/

Click on the "Login" button, then enter your registration e-mail address and password.

Access codes to your exhibitor area are no longer sent to you by e-mail. If you have lost or forgotten your password, simply enter your login and click on "Forgot password".

A reset link will be automatically e-mailed to the address of the show manager.

Don't forget to add [email protected] to your address book.

Your customer account is active from one year to the next. Simply go to https://event.parisretailweek.com/2024/ to register for the new edition, using your login and password from the previous session.

If you attend several comexposium trade shows, your login and password are also the same.

If one or more companies share your stand, please indicate the number of partners who will be present: "co-exhibitor pack".

If you are responsible for a themed pavilion and are directly organizing the participation of several exhibitors, please indicate the number of companies that will be present in your pavilion: "Pack direct collectif".

If you wish to represent the products of other companies, please indicate the number of brands: "Represented company pack". They will appear on the list of exhibitors on the event website".

sales team

Yes, you can exhibit with more than one person on the same stand :

Direct" exhibitor --> must order a "Co-Exhibitor" from the online store

Pavillon" exhibitor --> must order a "Collective Exhibitor" from the online store

Then you must declare the company(ies) in "Partner" --> "Declare my partners".

Once the declaration has been made, your sales representative will validate the exhibitor's participation.

You can inform your sales representative of your desired location, and he'll do his best to accommodate you.

As soon as the plan is ready, we'll send you notification of your location.

Your deposit must be paid in advance for a location to be allocated to you.

A Kbis with all your contact details will be required

foreign company: intracommunity VAT number or business certificate to be invoiced without VAT (VAT is still compulsory on badges, invitations and parking)

You have until the day before the show opens on September 15, 2024, to register (subject to space availability).

Once you have registered for the show, your privileged contacts are the customer relations managers: [email protected]

Payment can be made by bank transfer, credit card or cheque (France only). Cash payments are accepted up to a limit of €1,000 per exhibitor.

Bank transfer :

• The bank details for making a bank transfer can be found directly on your invoice, order form or, if required, in your customer area > Espace Financier tab > Invoices & Payments.

Credit card:

• Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.

Cheque:

• Please make cheques payable to :

COMEXPOSIUM - PARIS RETAIL WEEK

70 avenue du Général de Gaulle

92058 PARIS LA DEFENSE CEDEX

Insurance is compulsory for exhibitors.

It is included in your stand reservation.

If you are already covered by your own insurance, you can request a certificate of insurance from your Exhibitor Relations Officer.

We offer different types of stands

Contact our sales team to find out more: hhttps://www.parisretailweek.com/exposer/vos-contacts-pour-exposer 

You can also find details of our offers on the simulation tool: https://event.parisretailweek.com/2024/

You can find the type of stand you have ordered in your exhibitor area, tab Financial Area > orders.

For more details on your stand type, please refer to the exhibitor guide.

No carpet in the aisles at this year's show

Architectural regulations can be found in the exhibitor's guide on page 31.

https://event.parisretailweek.com/Data/DO/tgBloc/1207329/fr/params/file/GT-PRW23-FR-VDEF.pdf?ts=1681310592

If you have a bare stand, you must send your plan to the following address before July 17, 2023: [email protected].

If you have an equipped stand, the service provider will contact you directly before August 21, 2023.

[email protected]

Services related to your stand can be ordered via the online store (bare stand layout, electricity, furniture, parking, flowers, audiovisual ... )

https://event.parisretailweek.com/2024/espace-exposant/extranet-exposant/accueil/boutique/recherche.htm

You can pay by bank transfer, credit card or cheque (for France only).

Bank transfer :

• The bank details for making a transfer can be found directly on your invoice, your order form and available if required directly in your customer area > Espace Financier tab > Invoices & Settlements.

Credit card :

• Payment by credit card is made directly in your customer area: Tab Espace Financier > Factures & Règlements.

Cheque :

• Please make cheques payable to :

COMEXPOSIUM - SIEC

70 avenue du Général de Gaulle 9

2058 PARIS LA DEFENSE CEDEX

(Please note: certain additional cobra or naço stand design services must be ordered from créatifs).

The forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone.

You'll find the Safety Notice to fill in in the Participation tab.

I fill in the online form Machine in operation (one form per machine) in the exhibitor area at: https://event.parisretailweek.com/2024/espace-exposant/extranet-exposant/accueil/participation/formulaires-plans.htm

This form allows us to : Assist you with the installation of your machine during the assembly period.

Give the necessary information to the safety officer who will check that your installation complies with the show's safety regulations.

The various regulations can be downloaded from the "Practical info" tab in your customer/exhibitor area.

https://event.parisretailweek.com/2024/espace-exposant/extranet-exposant/accueil/infos-pratiques/reglements-cgv.htm

The quota of badges allocated to exhibitors is 2 badges/3m².

Please note that for pavilions, the total quota includes co-exhibitors, so it's up to the organizing exhibitor to allocate them.

You can edit and download your exhibitor badges from your exhibitor area.

Please note that you'll need a unique email address for each badge you edit.

Once created, you can download them individually or as a PDF file.

You can personalize them in your exhibitor area in the "Badges & Invitations > Exhibitor badges" tab, or by clicking on the button in the "Home" tab.

Yes, you are entitled to unlimited e-invitations to your customers and prospects.

In your exhibitor area, in the "Badges and Invitations" section, you can access your e-invitations and send them by e-mail to your customers - information and link coming soon.

You can register for the catalog from this page in your exhibitor area.

https://event.parisretailweek.com/2024/espace-exposant/extranet-exposant/accueil/communication/inscription-catalogue.htm

You can create your own banners in your exhibitor area

https://event.parisretailweek.com/2024/espace-exposant/extranet-exposant/accueil/communication/mediakit.htm

To order communication tools, please go to the "Shop" tab in your exhibitor area.

If you need more information, you can download the catalog of communication tools, also available in your exhibitor area.

You can drop it off at the Press/Influence Club as soon as you arrive at the show.

You can find it in your exhibitor area Financial area > Invoices and payment.

If you don't see it, it's because it hasn't yet been sent to you, and will be as soon as possible by our invoicing department. If you are not paying, you will not have access to the invoices, and we advise you to contact directly the company in charge of the payment of your participation.

An e-mail is sent to you to inform you of the availability of the invoice/credit note on their customer area.

Invoices are only sent by post.

The exhibitor can delete or modify an order in "basket" status (the order is not yet validated).

Once the order has been validated by the exhibitor, it can no longer be deleted or modified. We invite you to make a request by e-mail: [email protected].

Once the modification has been made in the back office, the exhibitor will receive an e-mail confirming the modification.

Cancellations/modifications are only possible up to a certain date. Once the service has been installed, it cannot be cancelled or modified.

You can consult all your orders on your exhibitor space in the tab and heading "Espace financier > Commandes et ou > Articles commandés".

Exhibitors can create users, called "participation contacts" in their Exhibitor Area, to whom they can delegate the right to place orders and complete forms (as desired).

The user may place orders on behalf of the exhibitor.

THE EXHIBITOR REMAINS THE DECISION-MAKER. HE WILL BE ABLE TO VALIDATE OR REFUSE ORDERS PLACED. VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

On the billing address, the person placing the order can select the payer.

• Go to the picto man
• Click on My account
• Click on the My decorators
• Click on the Add button
• In the Company field, select a company or create a new one.
• If selected, the form is automatically pre-filled
• If creating a new company, fill in the fields
• Click on the Next button
• In the Stand decorator contacts field, Select or Create new
• Click on the Validate button

Please note: all orders placed by the decorator will be billed directly to him/her. The exhibitor has no visibility of orders placed.

You will find the RIB of the salon at the bottom of your invoices and also at the bottom of your order forms.

For all information and procedures concerning a VAT refund claim, please contact our tax representative directly:

TEVEA INTERNATIONAL :  [email protected]

From this date, items are subject to a 20% surcharge.

Show set-up and dismantling dates and times are available in your exhibitor area and in your exhibitor guide.

https://event.parisretailweek.com/Data/DO/tgBloc/1207329/fr/params/file/GT-PRW23-FR-VDEF.pdf?ts=1681310592

Assembly/disassembly badges for your service providers and subcontractors are not personal and will be available at the entrance to the halls from the start of assembly.

They will be distributed by the security service set up by the organizer. They are not valid during the period when the show is open to the public.

If you have any logistical questions, please consult our exhibitor's guide.

https://event.parisretailweek.com/Data/DO/tgBloc/1207329/fr/params/file/GT-PRW23-FR-VDEF.pdf?ts=1681310592

If you don't find the answer to your question here, please contact our team by e-mail: [email protected]

All this information can be found in the exhibitor's technical guide, which you can download from your exhibitor area.

https://event.parisretailweek.com/Data/DO/tgBloc/1207329/fr/params/file/GT-PRW23-FR-VDEF.pdf?ts=1681310592

The address is as follows

Parc des Expositions de Paris Expo Porte de Versailles - PARIS RETAIL WEEK 2023 Exhibition

Pavillon 4 - Stand n° (letter + number)

1, place de la porte de Versailles - 75015 Paris - France

ATTENTION, delivery and reception are carried out under the responsibility of the exhibitor and in his presence on the stand. Neither the Parc de Paris Porte de Versailles nor the organizer can be held responsible in any way.

Logipass for Parc Viparis

https://logipass.viparis.com/fr/Account/Login?ReturnUrl=%2Ffr%2FHome%2FIndex

Parking is free during set-up and dismantling.

Access to exhibitor parking is via door D.

To order a parking space, go to your customer/exhibitor area to access the website.

Parking spaces are delivered after payment.

Countermarks for light vehicles can be downloaded directly from your customer/exhibitor area after placing your order. For other parking spaces, they can be collected from the general commissariat/exhibitor reception area during set-up.

Contact the Customer Relations Manager: [email protected]